Privacy Policy – Virtual Assistant Solutions, LLC

At VAS Global (Virtual Assistant Solutions, LLC), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, services, and communication tools, including SMS and other messaging platforms.

Effective Date: 03/06/2025

📥 Information We Collect
Personal Data:
We may collect personal information such as your name, email, phone number, resume details, job history, and other identifiable data that you voluntarily provide.

Usage Data:
We may also collect data such as IP address, browser type, device information, operating system, time spent on pages, and browsing behavior for analytics purposes.

📲 Use of Messaging Services
As part of our business operations, VAS Global may use SMS or messaging platforms to communicate with:

Clients (business owners) regarding their call logs, service updates, or inquiries.

Client-authorized customers, only if expressly permitted and anonymized, in compliance with applicable communication regulations.

Operational Note:
As a staffing company, VAS Global provides remote virtual assistants based in South America to U.S.-based businesses. To ensure seamless communication, our virtual assistants use U.S.-based phone numbers to send and receive SMS and calls on behalf of the businesses they support. All communications are business-related and comply with data protection standards.

✅ Message Examples:
“You have received 3 calls today. One message was taken. Please log in to your dashboard for details.”

“Reminder: You have a missed call. Please check your inbox for a summary.”

Note: Personally Identifiable Information (PII) such as full names, phone numbers, or sensitive call content is not included in SMS messages, in accordance with 10DLC regulations.

⚖️ Legal Basis for Processing (GDPR Compliance)
For EU residents, we process your data under the following legal bases:

Your consent (opt-in for messaging or contact),

Contractual necessity (to fulfill a service),

Our legitimate interest (service optimization and customer communication).

🔒 Data Security and Storage
All data is stored securely on encrypted servers.

Only authorized personnel have access to personal information.

We employ industry-standard practices to prevent data breaches.

🔁 Sharing of Information
We do not sell or rent personal data.

Data may be shared with trusted third-party service providers strictly for operational purposes (e.g., hosting, analytics, messaging platforms).

PII will not be shared via SMS or non-secure channels.

🛡️ Your Rights
Colombian Residents (Law 1581 of 2012): Right to access, update, correct, or delete your personal data.

California Residents (CCPA): Right to know, access, delete, and opt out of the sale of personal data.

EU Residents (GDPR): Right to access, rectify, delete, restrict processing, and data portability.

🍪 Cookies & Tracking Technologies
Our website uses cookies to:

Improve your browsing experience,

Analyze traffic and site usage,

Enable functionality such as chat support.

You can manage your cookie preferences in your browser settings.

⏳ Data Retention
We retain data only as long as necessary to fulfill the purpose for which it was collected or to meet legal requirements.

🔗 Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

📝 Call to Action and Consent Language
When communicating via phone or SMS, verbal or written consent is required. During initial interaction, individuals will be informed:

“You are agreeing to receive service-related text messages from VAS Global. Message and data rates may apply. You may opt out at any time by replying STOP.”

🔄 Updates to This Policy
We may revise this Privacy Policy as needed. The most recent version will always include the effective date at the top.